The information contained herein may be changed without prior notice.


How do I return unwanted stock?

Our policy allows for unwanted items to be returned up to 14 days from the date of purchase. Unwanted newly purchased items will only be accepted if unused and return postage is at the customer's expense.  Prior to sending the unwanted stock back to KMAA, you must email us for a (RAN) Return Authorization number. If there is more than 5 small items in the return, the customer will be charged a re-stocking fee.

This ‘Returns Number’ is only valid for 14 days. Carefully pack the merchandise and return in a sturdy box. Make sure the merchandise is in the original packaging, is loosely packed to avoid wrinkling. Also pack a copy of the original invoice with the returned goods. Mark your RAN # clearly on the shipping label.

Please note:  customers are responsible for postage and packaging costs incurred with returning unwanted items. This cost will not be refunded by KMAA.

Return Address:
Korean Martial Arts Armory
unit 1001-1103, 235 Nonhyeon-ro, Namdong-gu, Incheon, South Korea 405-780 

phone: 010-7551-1650

 

What is the product warranty?

All equipment sold by KMAA is covered by a manufacturer's warranty. This warranty is provided against defects in material and faulty workmanship that is deemed flawed by the manufacturer. The warranty is effective from the date of purchase on the invoice by the original purchaser.

KMAA Warranty does not cover claims for damage due to normal wear and tear, improper use or neglect. Warranty is void if the product in question is subject to alterations, faulty installation, abuse or damage as a result of;

• failure to provide the recommended quantity of equipment to avoid the product being over used (over shared commercially).

• using equipment that is not rated for that use

• failure to maintain gear.

With time and normal wear and tear, products will lose effectiveness and will require replacement.

 

What do I do if I have received a faulty product?

New merchandise that you believe has a manufacturer’s flaw, may be returned for exchange/refund within 14 days of purchase and prior to the item's use. There is no warranty for product misuse. Goods will not be accepted without an RAN number. Please email KMAA to receive a RAN number.

This ‘Returns Number’ is only valid for 14 days. Carefully pack the merchandise and return in a sturdy box. Make sure the merchandise is in the original packaging, is loosely packed to avoid wrinkling. Also pack a copy of the original invoice with the returned goods. Mark your RAN # clearly on the shipping label.

Send the goods to our mailing address below. Upon receipt of goods, we will credit you the shipping costs. The shipping cost will be calculated on a standard Korea postal service fee.

KMAA forfeits any responsibility and extra costs paid by sender and/or objects that do not fall under manufactures fault.

Goods are returned at the customer’s responsibility if extra service’s such as registered or express post are paid by the customer - these extra services will not be refunded by KMAA. This policy also applies to extra costs incurred upon goods returned in excessively large packaging.

 

Return Address:
Korean Martial Arts Armory

unit 1001-1103, 235 Nonhyeon-ro, Namdong-gu, Incheon, South Korea 405-780 

phone: 010-7551-1650

 

How do I update my mailing and personal details?

If you have changed address or personal details, to update your new details please log into our website, koreanarmory.com, and then go to My account > My personal information. Please include any other changes to contact details.

 

How do I place an order?

If you are a registered member of KMAA, you would have had your email address and password to access our website. Click  'Log in'  - located in the top right of screen. Simply enter your details and click ‘Log in’ button and you are ready to go!

 

Purchasing Korean swords

When Korean swords are being sold internationally, it is the responsibility of the purchaser to check the laws in your own country as to whether items are illegal or legal in your region. KMAA is not responsible for any customs delays when importing illegal items if you do not have the correct documentation or confiscation that can happen as a result.

Any loss incurred due to customs issues will not be covered by KMAA.

There is no single standardised law regarding weapons, so we recommend that you check the laws in your state or territory before ordering.

 

How do I calculate Shipping Cost?

Our nominated carrier is Korea Post/EMS.  Korea Post/EMS will assess charges according to their actual weight or cubic weight equivalent, whichever is greater. Taking this calculation process into consideration some orders cannot be precisely calculated until the full order is packed and ready for dispatch. 

If items are too heavy or large, you will be informed of the shipping fees before the dispatch. Please note that carrier may be changed by KMAA without prior notice.